Myntra's return policy stated that items could be returned or exchanged within a specified period (usually 30 days) from the date of delivery. However, there are certain conditions and exceptions to this policy.
In general, most retailers, including Myntra, do not accept returns for items that have been damaged due to customer misuse or mishandling, such as washing an item that is labeled as "dry clean only" or washing it incorrectly, resulting in damage. Washing clothes against care instructions is considered customer negligence.
If an item was damaged due to a manufacturing defect or an issue on the retailer's end, they are more likely to accept the return and provide a refund or exchange. But if the damage was caused by the customer's actions, the return may not be accepted.
To be certain about the specific return policy and how it applies to your case, it's best to check Myntra's official website or contact their customer support for the most up-to-date information on their return and exchange policies.