The error code AE6 on a Samsung VRT steam washer indicates an issue with the communication between the main control board and the user interface board. When this error occurs, the washer might not function correctly or may not respond to the controls. To fix the AE6 error code, you can try the following troubleshooting steps:
1. Power Reset: Start by unplugging the washer from the power outlet or turning off the circuit breaker that supplies power to the washer. Leave it unplugged for at least 5 minutes. This power reset can sometimes resolve communication issues between the control boards.
2. Check for Loose Connections: While the washer is unplugged, check the connections between the main control board and the user interface board. Make sure all the wire harnesses and ribbon cables are securely plugged into their respective connectors. Gently remove and reattach them to ensure a proper connection.
3. Inspect for Damage: Inspect the wire harnesses and ribbon cables for any signs of damage, such as cuts or breaks. If you find any damaged wires, they may need to be repaired or replaced.
4. Perform a Diagnostic Test: Some Samsung washers have a diagnostic mode that can help identify specific issues. Refer to your washer's user manual or do an online search for the diagnostic mode sequence for your specific washer model. Running a diagnostic test can provide more information about the error and potential solutions.
5. Contact Samsung Support: If the error code persists after trying the above steps, it's best to reach out to Samsung's customer support or a qualified appliance repair technician. They can provide further assistance in diagnosing and fixing the issue.
It's important to note that error codes can vary slightly depending on the specific model of the Samsung washer. Always consult the user manual or Samsung's official website for the most accurate information regarding error codes and troubleshooting steps for your particular washer model.