If your ducted air conditioning unit broke down shortly after being serviced, it's natural to wonder whether the service could have been a contributing factor. To investigate the matter further and determine whether the failure is related to the recent service, you can follow these steps:
Document the timeline: Make a note of the dates of the air conditioning service and the subsequent breakdown. Knowing the exact time frame will help you establish a possible connection between the two events.
Contact the servicing company: Reach out to the company or technician who performed the service and inform them about the issue. Explain the problem with the unit and the timing of the breakdown. They should be willing to address your concerns and investigate the matter further.
Request an inspection: Request the servicing company to send a technician for a follow-up inspection to assess the current condition of the air conditioning unit. If the failure is related to the service, the technician should be able to identify any errors or issues that might have caused the breakdown.
Check the service report: If you received a service report after the maintenance, review it to see if any specific tasks were performed or if any parts were replaced during the service. Cross-reference this information with the current problem to see if there's any correlation.
Seek a second opinion: If you are unsure about the servicing company's assessment, consider getting a second opinion from another reputable HVAC company. They can inspect the unit independently and provide their evaluation of the situation.
Check warranty and guarantee: Review the warranty or guarantee provided by the servicing company. If the breakdown is due to a mistake made during the service, it may be covered under their warranty, and they might be responsible for the repairs.
Preserve evidence: If you suspect that the breakdown is indeed related to the service, it's essential to preserve any evidence, such as photographs or documentation, that could support your claim.
Negotiate a resolution: If it is determined that the service caused the breakdown, discuss the issue with the servicing company. They should take responsibility and offer a resolution, which may include repairing the unit at no additional cost or providing compensation.
Remember to remain calm and respectful when dealing with the servicing company. Most reputable companies value their customers and aim to provide satisfactory solutions to any issues that may arise after a service. If, however, you encounter resistance or are unsatisfied with their response, you may consider seeking legal advice or filing a complaint with relevant consumer protection agencies.