If your refrigerator breaks down during the warranty period, the responsibility for servicing it typically falls on the manufacturer or the retailer, depending on the terms and conditions of the warranty. Here's what generally happens in such a situation:
Check the Warranty: First, check the warranty documentation that came with your refrigerator. It should specify the duration of the warranty and what is covered. Most refrigerators come with a standard one-year manufacturer's warranty, but some may have extended warranties or specific coverage for certain components.
Contact the Manufacturer or Retailer: If your refrigerator breaks down within the warranty period, contact either the manufacturer or the retailer from whom you purchased the appliance. They will guide you on the next steps you need to take.
Service or Repair: In most cases, the manufacturer or the retailer will arrange for a qualified technician to inspect and repair your refrigerator at no cost to you. If it is a minor issue, they may repair it on-site. For more significant problems, they may take the refrigerator to their service center.
Replacement: If the refrigerator has a severe defect that cannot be fixed, and it falls within the warranty terms, the manufacturer or retailer may replace the refrigerator with a new or refurbished unit, depending on their policy.
Warranty Exclusions: It's essential to be aware that warranties may have certain exclusions. For example, they may not cover damages caused by improper handling, accidents, or unauthorized repairs. Always read the warranty terms to understand what is covered and what is not.
Proof of Purchase: When requesting warranty service, you may need to provide proof of purchase, such as the original receipt or invoice, to validate that the refrigerator is still within the warranty period.
It's crucial to act promptly if your refrigerator breaks down during the warranty period. Contact the manufacturer or retailer as soon as possible to initiate the warranty service process. Keep in mind that tampering with the appliance or attempting to repair it yourself during the warranty period might void the warranty, so it's best to let the authorized technicians handle the repair or replacement.