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Dealing with a situation like this can be challenging, but it's essential to handle it carefully and fairly. Here are some steps you can consider taking:

  1. Communicate with the Buyer: Reach out to the buyer and ask for specific details about the issues they are experiencing with the fridge. Try to understand the problem and see if there's any way to resolve it.

  2. Verify the Claims: If the buyer alleges that there are issues with the fridge, you may want to check the appliance yourself or seek the assistance of a professional to verify the reported problems. This step is crucial to determine if the issues are genuine and existed at the time of the sale.

  3. Review the Sales Agreement: Check the terms of the sales agreement, if any, that you had with the buyer. If you had stated the fridge was sold "as-is" or without warranties, it may limit your liability for any post-sale issues.

  4. Consider Offering a Refund or Repair: If the issues are genuine and were not disclosed during the sale, you may consider offering the buyer a partial or full refund as a gesture of goodwill. Alternatively, if you are willing, you could offer to repair the fridge if the problems are fixable.

  5. Negotiate and Find a Resolution: Communicate openly with the buyer and try to find a fair resolution that satisfies both parties. This may involve negotiating on the refund amount or offering alternative solutions like repairing or replacing the fridge.

  6. Know Your Legal Rights: Be aware of the consumer protection laws and regulations in your region that govern private sales. Understand your rights and obligations as a seller and those of the buyer in such transactions.

  7. Seek Mediation if Necessary: If you and the buyer cannot reach a resolution on your own, you may consider using a neutral third party or a mediator to help facilitate a fair agreement.

Remember, it's crucial to remain polite and understanding during the communication process. Regardless of the outcome, dealing with the situation professionally can help prevent further issues or disputes. If you're unsure about the best course of action, you may want to seek legal advice to protect your interests.

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