If water is leaking from the bottom of your new washing machine, it is essential to take action promptly. In most cases, water leakage from a washing machine is not normal and indicates a problem that needs to be addressed. Here are the steps you should take:
Check the installation: Ensure that the washing machine is properly installed and leveled. Make sure all hoses are connected tightly and that there are no visible signs of damage or misalignment.
Review the user manual: Consult the user manual that came with the washing machine. Look for troubleshooting tips and guidelines related to water leakage issues. There might be specific instructions to address common problems.
Contact customer support: If you cannot identify the cause of the leak or if it persists after reinstallation, reach out to the manufacturer's customer support. Provide them with information about the issue and the steps you've taken so far. They may offer additional troubleshooting steps or send a technician to inspect and repair the washing machine under warranty.
Consider the return policy: If the water leakage issue remains unresolved or seems to be a significant defect, check the return policy of the store where you purchased the washing machine. Most retailers have a return or exchange policy for faulty products within a specific period after purchase. If the problem cannot be fixed, you might be eligible for a replacement or refund.
In any case, a new washing machine should not be leaking water from the bottom, so it's crucial to address the issue promptly. Avoid using the washing machine until the problem is resolved to prevent further damage or potential safety hazards. Always prioritize safety and follow the manufacturer's guidelines when dealing with appliance issues.