If your brand new kitchen cabinet drawer boxes have deep nail holes in them, it's reasonable to expect your contractor to address this issue and provide a satisfactory resolution. The appropriate course of action will depend on the severity of the damage and the materials used in the drawer boxes.
Here are some potential options your contractor might consider:
Replacing the drawer boxes: If the nail holes are extensive and compromise the structural integrity or aesthetics of the drawer boxes, replacing them might be the best solution. This ensures that you get a flawless, brand new set of drawer boxes.
Patching and filling the nail holes: If the nail holes are relatively small and not too noticeable, your contractor could opt to patch and fill them. This involves using wood filler or putty to cover the holes and then sanding and finishing the surface to make it look smooth and consistent.
Providing compensation or discount: In some cases, if the nail holes are minor and do not significantly affect the functionality or appearance of the cabinets, your contractor may offer compensation or a discount on the overall project cost as a resolution.
Ultimately, the decision on whether to replace the drawer boxes or patch the nail holes should be a joint discussion between you and your contractor. Ensure that you communicate your concerns and expectations clearly, and make sure you are satisfied with the chosen approach before moving forward. If you have any warranty or contract terms in place, review them to see if they address issues like this.