If you had kitchen cabinets measured and ordered through a store, but they are the wrong size (too short), responsibility for the error typically depends on several factors:
Store Policy: The first step is to review the store's policies regarding measurements, orders, and returns. Some stores may have clear guidelines on what to do in case of measurement errors or incorrect orders. Check their return or exchange policy to understand your options.
Professional Measurement: If the store sent a professional to measure your kitchen before placing the order, and the error occurred on their end, the responsibility would likely lie with the store or the measuring company. They should rectify the situation by providing the correct size cabinets at no additional cost.
Customer Measurements: If you provided the measurements for your kitchen cabinets and the error occurred due to inaccurate measurements on your part, the responsibility may shift to you. In such cases, some stores may still offer assistance but may charge a fee for correcting the order.
Communication Documentation: Ensure that you have any written documentation, such as receipts, emails, or contracts, that detail the measurements you provided or the measurements taken by the store's professional. This will be essential in resolving any disputes.
Installation: If the error is related to the installation of the cabinets, it may not be the store's responsibility but rather the responsibility of the installation team. Double-check if the store or a separate contracted company handled the installation.
Legal Rights: In some cases, consumer protection laws may come into play, and your legal rights might dictate how the situation is resolved. Laws vary by country and region, so it's essential to understand your rights in your specific location.
In any case, if you find that the cabinets are the wrong size, reach out to the store as soon as possible to explain the issue. Remain calm and polite during your communication to facilitate a resolution. Many stores value customer satisfaction and will work with you to find a suitable solution, whether it's correcting the order, providing a refund or replacement, or offering compensation.