I'm sorry to hear that you're experiencing issues with your new vacuum cleaner. It's frustrating when a new purchase doesn't work as expected. Here's what you can do to address the situation:
Check the user manual: First and foremost, consult the user manual that came with the vacuum cleaner. It may contain troubleshooting tips and solutions specific to your model.
Inspect the vacuum cleaner: Turn off and unplug the vacuum cleaner. Examine the dustbin or bag to see if it's full or clogged. Empty the dustbin or replace the bag if necessary. Also, check the filter(s) for any blockages or excessive dirt. A dirty or clogged filter can significantly reduce the vacuum's performance.
Clean the brush roll: The brush roll or beater bar underneath the vacuum cleaner can get tangled with hair, threads, and debris, which might hinder its ability to pick up dust. Make sure to clean it thoroughly.
Examine the vacuum's head: Ensure that there are no large objects or obstructions stuck in the vacuum's head that could be preventing it from working effectively.
Verify the suction power settings: Some vacuum cleaners have adjustable suction power settings. Make sure that the suction power is set to an appropriate level for the type of flooring you are cleaning.
Allow the vacuum to cool down: If you detect a burnt smell, it's possible that the vacuum's motor has overheated. Turn off the vacuum and unplug it, then let it cool down for a while before attempting to use it again.
Contact customer support: If the issues persist after performing the above steps, it's best to get in touch with the manufacturer's customer support. They can provide further guidance and assistance and may offer to repair or replace the vacuum if it's a faulty unit.
Return or exchange: Depending on the store's return policy, you might be able to return or exchange the vacuum cleaner for a new one if it's determined to be defective.
Remember, always prioritize safety, and if you continue to notice a burning smell or other unusual behavior after trying these steps, refrain from using the vacuum cleaner and seek professional assistance.