Yes, you can definitely ask a general contractor to redo the installation of the "Lifeproof Click Lock Luxury Vinyl Plank Flooring" if it feels highly uneven and gives the sensation of walking up and down a small hill. As a customer, you have the right to request that the work be redone to meet your satisfaction, especially if it does not meet the expected standard or quality.
Here's what you can do:
Assess the situation: Make sure the unevenness is not due to any underlying structural issues or problems with the subfloor. If there are any such issues, they should be addressed before reinstalling the flooring.
Document the problem: Take photos or videos of the uneven flooring to clearly demonstrate the issue to the general contractor.
Contact the general contractor: Reach out to the general contractor who installed the flooring and explain the problem. It's important to do this as soon as possible to address the issue promptly.
Request a fix: Clearly communicate your concerns and request that the flooring be redone to correct the unevenness. Explain that it does not meet your expectations or the industry standard.
Discuss potential solutions: Have a conversation with the general contractor about potential solutions. They may need to inspect the flooring to determine the cause of the unevenness and come up with a plan to address it.
Refer to the warranty: Check if the flooring product or installation comes with a warranty. If it does, inquire about the warranty coverage and the steps required to initiate a claim.
Seek professional advice if necessary: If the general contractor does not respond or fails to address the issue satisfactorily, you may want to consult with a third-party professional, such as a flooring inspector or another contractor, to get an unbiased opinion and advice on how to proceed.
Remember to maintain clear and respectful communication throughout the process. It's important to work towards a resolution that ensures your satisfaction with the flooring installation.