There could be several possible reasons why your Whirlpool refrigerator is not cooling properly and the freezer is cold but not making ice. Here are some common issues to consider:
Temperature settings: Check the temperature settings on your refrigerator and make sure they are properly set. The recommended temperature for the refrigerator is typically between 35-38°F (1-3°C), and the freezer should be set between 0-5°F (-17 to -15°C). If the settings are too high or too low, adjust them accordingly and wait a few hours to see if it makes a difference.
Blocked vents: Ensure that the air vents inside the refrigerator and freezer compartments are not blocked by food items or other obstructions. Blocked vents can disrupt the airflow and cause uneven cooling.
Condenser coils: The condenser coils, located at the back or beneath the refrigerator, may be dirty or covered in dust. Over time, dust and debris can accumulate on the coils, hindering the cooling process. Clean the coils using a vacuum cleaner or a coil brush to remove any buildup.
Door seals: Check the door seals of the refrigerator and freezer to make sure they are sealing properly. Damaged or worn-out seals can allow warm air to enter the compartments, affecting the cooling performance. Replace any faulty seals to maintain a tight seal.
Evaporator fan: The evaporator fan is responsible for circulating cool air throughout the refrigerator and freezer. If the fan is not functioning correctly, it can lead to cooling issues. Listen for any unusual noises coming from the refrigerator and check if the fan is running. If it's not, the fan motor may need to be replaced.
Defrost system issues: If your freezer is not making ice, it could be due to a malfunction in the defrost system. Excessive frost buildup on the evaporator coils can disrupt the ice-making process. Check if there is any frost or ice accumulation on the coils. If so, the defrost system components, such as the defrost thermostat or defrost heater, may need to be examined and replaced if faulty.
If you have checked these common issues and the problem persists, it is recommended to contact a professional appliance repair technician or Whirlpool customer service for further assistance. They can provide specific troubleshooting steps or schedule a service visit to diagnose and resolve the problem with your refrigerator.