The error code 5D on a Kenmore washer typically indicates a problem with the washer's drainage system. Follow these steps to troubleshoot and potentially fix the issue:
Pause the cycle: If the washer is currently running, press the "Pause" or "Cancel" button to stop the cycle.
Check for clogs: Inspect the drain hose for any obstructions or kinks that may be preventing proper water drainage. Remove any clogs or straighten out kinks if found.
Clean the drain filter: Locate the drain filter, which is usually located at the front or bottom of the washer. Open the filter access panel and carefully remove the filter. Clean it thoroughly, removing any debris or lint that may have accumulated. Rinse the filter with water and reinsert it back into the washer.
Verify proper drain hose installation: Ensure that the drain hose is properly connected to the washer and securely fastened. The hose should be inserted into a drain pipe or standpipe at a height of at least 39 inches (99 cm) above the floor level. Make sure the hose is not sealed or obstructed.
Check the drain pump: The drain pump may be clogged or malfunctioning, causing the 5D error code. Consult the Kenmore washer's user manual for instructions on accessing and inspecting the drain pump. Clear any obstructions and ensure that the pump is working correctly.
Restart the cycle: Once you have performed the necessary checks and fixes, close any access panels, select a new cycle on the control panel, and press the "Start" button to begin the cycle again.
If the error code 5D persists after performing these troubleshooting steps, it is recommended to consult the Kenmore washer's user manual or contact Kenmore customer support for further assistance. They can provide specific guidance tailored to your washer's model and help resolve the issue.