The 5E error on a Samsung washing machine typically indicates a problem with the water drainage system. It means that the washer is not draining water properly. To fix the 5E error, you can follow these steps:
Check for Clogs: Start by checking the drain hose for any clogs or kinks that may be obstructing the water flow. Make sure the drain hose is not submerged in water or blocked by any objects.
Inspect the Filter: Many Samsung washing machines have a debris filter that collects lint, coins, and other foreign objects. Locate the filter (usually at the bottom front of the machine) and clean it. Before opening the filter, make sure to unplug the washer and have some towels or a shallow container ready to catch any water that may spill out.
Check the Drain Pump: The drain pump may be clogged or malfunctioning, causing the 5E error. To check the pump, you will need to access it by removing the back or bottom panel of the washing machine (consult your user manual for the specific model's instructions). If you find any debris or blockage in the pump, clean it thoroughly.
Ensure Proper Drain Hose Height: The drain hose should be installed at the correct height to facilitate proper drainage. It should be at a height of around 30 inches from the floor. If it is too low, water may siphon back into the washer, causing the 5E error.
Check the Drainage System: Verify that your home's drainage system is working correctly. Ensure that the drainpipe is not clogged or restricted.
Reset the Washer: After performing the above steps, plug the washing machine back in, and reset it. You can do this by turning off the power for a few minutes and then turning it back on.
Run a Test Cycle: Run a test cycle with no clothes in the machine to see if the error has been resolved.
If you have followed these steps and the 5E error persists, or if you are uncomfortable with troubleshooting and repairs, it's best to contact Samsung customer support or a qualified appliance repair technician to diagnose and fix the issue. The problem may require more advanced troubleshooting or replacement of components. Additionally, if your washing machine is still under warranty, it's advisable to contact Samsung support for assistance.