There are several possible reasons why a new washing machine may not have any heat after running a cycle and draining completely:
Faulty heating element: The heating element in a washing machine is responsible for heating the water during the wash cycle. If the heating element is defective or not properly connected, it will fail to generate heat, resulting in cold water throughout the cycle.
Thermostat issues: Washing machines are equipped with thermostats that regulate the water temperature. If the thermostat is malfunctioning or calibrated incorrectly, it may prevent the heating element from activating, leading to no heat during the cycle.
Electrical problems: There might be electrical issues with the washing machine that are preventing power from reaching the heating element. This could be due to a faulty wire, a tripped circuit breaker, or other electrical failures.
Control board malfunction: The control board or timer in the washing machine controls various functions, including the heating element. If the control board is defective or has a programming issue, it may not send the signal to activate the heating element.
Factory defect or installation error: In some cases, the washing machine may have left the factory with a defect in the heating system, or it could have been installed incorrectly, leading to the heating problems.
Child lock or safety feature: Some washing machines have a child lock or safety feature that disables the heating element to prevent accidents. Check the user manual to see if such a feature is activated and how to disable it.
Water supply issues: If there is an insufficient hot water supply to the washing machine, it won't be able to heat the water properly. Make sure there's an adequate supply of hot water to the machine.
If your new washing machine is experiencing this issue, it's essential to refer to the user manual for troubleshooting steps and safety precautions. If the problem persists, you should contact the manufacturer or a qualified service technician to inspect and repair the machine, especially if it's still under warranty. Attempting to fix the issue yourself might void the warranty or pose safety risks.