Experiencing an issue with the AC after paying for a repair can be frustrating. If the AC worked for only three days and the person who performed the repair is now avoiding you, here are some steps you can take to address the situation:
Contact the shop directly: Try reaching out to the shop where you had the AC repaired. Speak with the manager or owner, explain the situation, and express your dissatisfaction with the service. Ask for an explanation regarding why the repair didn't last, and request a resolution to the problem.
Ask for a reevaluation: Request the shop to reevaluate your AC unit to identify what went wrong with the initial repair. It's possible that the problem is related to the work they performed, and they may be willing to fix it without additional charges.
Review the warranty: Check if the repair work came with any warranty or guarantee. If so, review the terms and conditions to understand if you're still covered under the warranty period. If you are, you should be entitled to a free or discounted repair.
Document everything: Make sure to keep all the relevant paperwork, receipts, and records of your interactions with the shop. Having a clear documentation trail can be useful if you need to escalate the matter further.
Contact consumer protection agencies: If the shop is unresponsive or unwilling to resolve the issue, consider contacting your local consumer protection agency or the Better Business Bureau. File a complaint with them to seek assistance in resolving the matter.
Leave reviews: Consider leaving reviews online about your experience with the shop. This can help other potential customers and may prompt the shop to take your concerns more seriously.
Get a second opinion: If the shop is unable or unwilling to fix the issue, seek a second opinion from another reputable AC repair service. Explain the situation and have them assess the AC unit to identify the problem and provide a quote for the necessary repairs.
Small claims court: If all else fails and you believe you've been treated unfairly, you may consider taking legal action in small claims court to recover the repair costs.
Remember to stay calm and professional when dealing with the situation. Most businesses want to maintain a positive reputation and should be willing to work with you to find a satisfactory resolution. If you encounter any resistance, prioritize your rights as a consumer and take appropriate steps to protect your interests.