I understand your frustration with the AC failure, especially in the hot weather of Houston. Here are some steps you can take to address the situation:
Check the Warranty: Review the paperwork or receipt you received from Jep Motors when you had your AC fixed. Look for any warranty information or guarantees they provided for their services. If the repair is still under warranty, you may be entitled to a free repair or replacement.
Contact Jep Motors: Reach out to Jep Motors as soon as possible and explain the situation. Remain calm and polite during the conversation, but be firm about the inconvenience caused by the AC failure so soon after the repair. They may offer to reevaluate the AC system or provide a follow-up inspection at no cost.
Request a Reinspection: Ask if they can inspect the AC system again to determine what went wrong and provide a proper solution. Make sure to communicate any specific issues you've noticed with the AC's performance since the repair.
Keep Records: Document all communication with Jep Motors, including dates, times, the names of the people you spoke with, and the details of your discussions. This information can be valuable if you need to escalate the matter or seek assistance from consumer protection agencies.
Escalate the Issue: If Jep Motors refuses to address the problem or if you're dissatisfied with their response, you can escalate the issue. Consider contacting the Better Business Bureau to file a complaint or seek advice from your state's consumer protection agency.
Get a Second Opinion: If the AC issue persists and Jep Motors isn't providing a satisfactory resolution, consider getting a second opinion from another reputable mechanic or AC specialist. They can identify the problem and suggest possible solutions.
Seek Legal Advice: If all attempts to resolve the issue fail, you may want to consult with a consumer rights attorney to explore your legal options.
Remember to remain patient and persistent throughout this process. It's essential to address the issue promptly, but also calmly and professionally, to achieve the best possible outcome. Good luck!