If the soap dispenser on your Whirlpool dishwasher is not working properly, there are a few troubleshooting steps you can follow to try and fix the issue. Here's a step-by-step guide to help you:
Check for blockages: The first thing to do is inspect the soap dispenser compartment for any blockages or residue that might be preventing it from opening or closing properly. Remove any debris or old detergent that could be causing the problem.
Test with different detergents: Sometimes, certain detergents may cause the dispenser door to stick or malfunction. Try using a different type or brand of dishwasher detergent to see if it makes a difference.
Check the spring and latch: The soap dispenser usually has a spring and latch mechanism to keep the door closed during the wash cycle and release the detergent at the appropriate time. Ensure that the spring and latch are functioning correctly. If any part is broken or damaged, you may need to replace it.
Make sure the dishwasher door is closing properly: If the dishwasher door doesn't close properly, it can affect the soap dispenser's operation. Check for any obstructions or misalignments that could be preventing the door from closing fully.
Test the dispenser manually: With the dishwasher door open, manually trigger the soap dispenser mechanism to see if it opens and closes smoothly. If it doesn't, there may be a mechanical issue that needs to be addressed.
Check the electronic control board: In some cases, the problem could be related to the electronic control board of the dishwasher. If you have experience with electronics, you can check for any loose connections or signs of damage. Otherwise, it's best to seek help from a professional technician.
Refer to the dishwasher manual: Consult your Whirlpool dishwasher's manual for specific troubleshooting tips and diagrams related to the soap dispenser. The manual may also provide instructions on how to access and replace the dispenser if needed.
Contact Whirlpool customer support: If you've tried the above steps and the issue persists, it's best to get in touch with Whirlpool's customer support or schedule a service visit with a certified technician to diagnose and fix the problem correctly.
Remember, if you're not confident in your ability to troubleshoot or repair the dishwasher yourself, it's safer to seek professional help to avoid any further damage to the appliance.