If you have a non-stick pan that is still covered by warranty and it is no longer performing as expected, the best course of action would be to reach out to the manufacturer or the retailer where you purchased the pan. Here are the steps you can take:
Check the warranty: Review the warranty documentation that came with the pan. Look for information regarding the warranty period, any specific conditions or limitations, and the process for making a warranty claim.
Contact the manufacturer or retailer: Reach out to the manufacturer or the retailer where you bought the pan. Provide them with details about the issue you're experiencing and explain that the pan is still within the warranty period. They will guide you through the next steps.
Follow the warranty claim process: The manufacturer or retailer may request specific information or evidence, such as photographs of the issue, a copy of the receipt, or the pan's serial number. Follow their instructions and provide the necessary documentation.
Return or exchange: Depending on the warranty terms and the severity of the issue, the manufacturer or retailer may offer a few different options. They may provide a replacement pan, repair the existing pan, or issue a refund for your purchase.
It's important to note that the warranty coverage may vary between different brands and products. Some warranties may cover only manufacturing defects, while others may include non-stick performance issues. Review the warranty terms carefully to understand what is covered and what is not.
If the pan is no longer under warranty, you may consider alternative solutions such as re-seasoning a cast iron pan or using other methods to restore the non-stick surface of the pan. However, it's always best to consult the manufacturer or retailer first while the pan is still covered by warranty to explore options for repair, replacement, or refund.