Falsely claiming that a product is damaged when it is not can be considered unethical and potentially illegal. It can fall under various legal issues, such as fraud, false statements, or deceptive practices, depending on your jurisdiction.
In many places, making false claims to obtain compensation or benefits from a company is not only unethical but also a form of fraud. Companies may investigate such claims to protect themselves from fraudulent activities and misuse of their return or refund policies.
If you encounter a genuine issue with a product, it's always best to be honest and straightforward in your communication with the company. They are more likely to provide assistance and resolve the matter to your satisfaction if you present the facts accurately.
If you have concerns about a product, check the company's return or refund policy and follow their guidelines for addressing the issue honestly. If you're unsure about the legality of a particular situation, it's best to consult with a legal professional who can provide advice based on the specific laws in your jurisdiction.