Registering a complaint in a consumer court against Mahindra vehicles for declining warranty coverage can be a formal and legal process. Here are the general steps you can follow:
Gather Documentation: Collect all relevant documents related to your vehicle purchase, warranty terms, service records, and communication with the authorized service center and Mahindra. This documentation will be essential in supporting your complaint.
Contact Mahindra Customer Support: Before escalating the issue to a consumer court, try to resolve the matter through direct communication with Mahindra's customer support. Explain the situation and your grievances regarding the warranty denial. Keep a record of your communication with them, including dates and names of representatives you speak to.
Consult a Lawyer: If your efforts to resolve the issue directly with Mahindra are unsuccessful, consider consulting a consumer rights lawyer who specializes in consumer disputes and warranty issues. They can provide legal advice and guide you through the complaint process.
Send a Legal Notice: Your lawyer can help draft and send a legal notice to Mahindra, officially stating your complaint, the issues you are facing, and your demands for resolution. The legal notice serves as a formal communication, indicating your willingness to pursue the matter in a consumer court if not resolved.
File a Complaint in Consumer Court: If there is no satisfactory response from Mahindra after sending the legal notice, your lawyer can help you file a complaint in the appropriate consumer court. The court in which you need to file the complaint will depend on the value of the goods and services involved in the dispute.
Prepare and Present Your Case: Work with your lawyer to prepare a strong case, presenting all relevant documentation, evidence, and arguments to support your claim. This may include details of the warranty terms, service records, correspondence with Mahindra, and any relevant consumer protection laws.
Attend Court Hearings: You may need to attend court hearings as required by the consumer court. Your lawyer will represent you and present your case before the court.
Await the Court's Decision: The consumer court will examine the evidence presented by both parties and make a decision. If the court rules in your favor, Mahindra may be required to honor the warranty as per the terms and conditions.
Please note that consumer laws and procedures can vary from country to country and even within regions. It is essential to seek legal advice from a qualified professional familiar with consumer laws in your specific jurisdiction to ensure you follow the correct process and have the best chance of resolving your complaint successfully.