A consumer can claim that goods are faulty when the purchased products do not meet certain statutory requirements or expectations. The specific criteria for claiming faulty goods may vary depending on the consumer protection laws and regulations in different countries or regions. However, some common situations in which a consumer can claim that goods are faulty include:
Defective Manufacturing: If the product has defects caused during the manufacturing process, rendering it unsafe or unfit for its intended purpose, the consumer can claim that the goods are faulty.
Faulty Design: If the design of the product is flawed, making it unsafe or ineffective for its intended use, the consumer can claim that the goods are faulty.
Not as Described: If the goods received do not match the description provided by the seller, including features, specifications, or functionality, the consumer may claim that the goods are faulty.
Not Fit for Purpose: If the goods cannot perform their intended function or are unsuitable for the purpose the consumer specified before the purchase, the consumer can claim that the goods are faulty.
Unsatisfactory Quality: If the product's quality is below what a reasonable person would expect, considering factors such as price, durability, and materials used, the consumer may claim that the goods are faulty.
Damaged on Arrival: If the goods arrive in a damaged or non-functional condition due to issues during shipping or handling, the consumer can claim that the goods are faulty.
It's important to note that the consumer's right to claim faulty goods may be subject to certain limitations, such as the duration since the purchase was made or any warranty period provided by the seller. In many countries, consumer protection laws grant consumers a certain period within which they can report faults or request refunds, repairs, or replacements.
If a consumer believes they have received faulty goods, they should contact the seller or retailer as soon as possible to explain the issue and seek a resolution. In some cases, the seller may offer a repair, replacement, refund, or exchange, depending on the applicable consumer protection laws and the nature of the fault. If the seller fails to address the consumer's complaint satisfactorily, the consumer may escalate the issue to the relevant consumer protection authorities or seek legal advice.