Since you've already raised grievances on the consumer forum without any resolution, here are some additional steps you can try:
Contact Reliance Digital Again: Try reaching out to Reliance Digital's customer service again and explain your situation clearly. Keep records of all communications, including emails, phone calls, and any promises made by their representatives.
Document Everything: Make sure to document all the details regarding your defective product, interactions with Reliance Digital, and the duration of the issue. Keep copies of receipts, warranty documents, and any evidence related to the defect.
Send a Legal Notice: If you haven't already, you can send a legal notice through a lawyer to Reliance Digital, stating the issue, the compensation you seek (in this case, a replacement), and a deadline for their response. Sometimes, the legal notice can prompt them to take your complaint more seriously.
Consumer Court Complaint: If the legal notice doesn't yield any results, you may consider filing a formal complaint with the consumer court. Provide all the evidence you've gathered to support your case. Consumer courts are designed to protect consumers' rights, and they can order compensation or a replacement for the defective product.
Seek Mediation: Depending on your jurisdiction, there might be consumer mediation services available that can help resolve disputes between consumers and businesses.
Contact Consumer Protection Agencies: Reach out to local consumer protection agencies or organizations. They may be able to provide guidance and support or even intervene on your behalf.
Social Media and Public Reviews: Sharing your experience on social media or consumer review platforms might draw attention to the issue and put pressure on Reliance Digital to take action. Companies often take customer complaints more seriously when they are in the public eye.
Consult a Lawyer: If you can afford it, consider consulting with a lawyer who specializes in consumer protection and contract law. They can provide personalized advice based on your specific situation.
Remember that consumer protection laws vary by country and region, so it's essential to understand your rights and the available options in your location. For more accurate and up-to-date advice, it's best to consult with a legal professional experienced in consumer rights.