The specific process that a store follows for dealing with a faulty TV can vary depending on the store's policies, the manufacturer's warranty, and local regulations. In general, reputable stores would have procedures in place for handling returns and faulty products, and they usually aim to provide good customer service.
When you return a faulty TV to a store, several things might happen:
Assessment: The store might inspect the TV to verify that it is indeed faulty and check if it meets the criteria for return or warranty coverage. They might test it to confirm the reported issue.
Exchange or Refund: If the TV is confirmed to be faulty and within the return or warranty period, the store may offer you a replacement TV (if available) or a refund, depending on their policy and your preferences.
Return to Manufacturer: In many cases, especially if the TV is still under warranty, the store might work with the manufacturer to handle the issue. This could involve sending the TV back to the manufacturer for repair or replacement. Manufacturers usually have service centers or authorized repair centers that handle such cases.
Disposal: If the TV is beyond repair or doesn't meet the criteria for warranty coverage, some stores might dispose of the faulty TV properly. This could involve recycling it through appropriate electronic waste channels or returning it to the manufacturer if required.
Outlet Stores or Auctions: Some stores have outlet centers where they sell discounted, returned, or open-box items. In some cases, if the TV is not eligible for a refund or return, it might end up in an outlet store or be sold through auctions.
The goal for the store is to maintain a good relationship with customers and provide a satisfactory resolution to their concerns. Many stores also have agreements with manufacturers to handle faulty product returns and replacements efficiently.
Remember, the specific policies and procedures can differ from one store to another, so it's always a good idea to check with the store's customer service or review their return and warranty policies before making a purchase.