If you believe that an independent Toyota service center caused a problem during a repair and they refuse to take responsibility for it, you have several options to address the situation:
Communication: Start by discussing the issue directly with the manager or owner of the service center. Clearly explain the problem and your belief that it was caused by their work. Provide any evidence or documentation you have to support your claim.
Document Everything: Keep records of all interactions, including dates, times, and the names of the individuals you spoke with. Document the details of the repair and the subsequent problem that arose.
Review the Warranty and Service Agreement: Check any warranty or service agreements you received when you initially had the repair done. It may outline the service center's responsibilities and procedures for handling disputes.
Get a Second Opinion: If possible, take your vehicle to another reputable mechanic for an assessment of the problem. A second opinion can provide additional evidence to support your claim.
Contact Toyota: If the service center is an authorized Toyota service provider, you can contact Toyota directly to report the issue and seek their assistance in resolving the matter.
Local Consumer Protection Agency: Reach out to your local consumer protection agency or Better Business Bureau to file a complaint and seek guidance on resolving the dispute.
Small Claims Court: If all else fails, you may consider filing a claim in small claims court. Small claims court is designed to handle disputes involving relatively small amounts of money, and you can represent yourself without a lawyer in most cases.
Before taking any legal action, it's essential to gather as much evidence as possible to support your claim. Keep in mind that laws and procedures may vary depending on your location, so it's a good idea to seek legal advice or assistance if you decide to pursue legal action.
Remember to remain calm and professional throughout the process, as resolving disputes can sometimes take time and patience. Always prioritize your safety and the proper functioning of your vehicle while working towards a resolution.