When reporting a problem with a consumer product, it is generally recommended to contact both the manufacturer of the product and the appropriate government agency responsible for consumer product safety. The specific agency to contact may depend on the type of product and the country in which you reside. In the United States, the primary agency responsible for consumer product safety is the U.S. Consumer Product Safety Commission (CPSC), not the U.S. Food and Drug Administration (FDA).
Here are some general guidelines for reporting a problem with a consumer product:
Manufacturer: Start by contacting the manufacturer or the retailer from whom you purchased the product. They have a direct interest in resolving any issues with their products and may be able to provide assistance, such as product replacement or refund.
Government Agency: In addition to contacting the manufacturer, you should report the problem to the appropriate government agency responsible for consumer product safety. In the United States, for example, you would report to the U.S. Consumer Product Safety Commission (CPSC). They monitor and regulate a wide range of consumer products to ensure their safety. Visit their website or call their hotline to report the issue.
Online Databases: Some countries, including the United States, maintain online databases where consumers can report incidents related to consumer products. These databases serve as a resource for consumers and provide valuable information for regulators and manufacturers. Consider submitting a report through such a database, if available in your country.
Remember that reporting product issues helps protect other consumers and can contribute to the improvement of product safety standards.