Arriving at a hotel room that is not clean can be a frustrating experience. If you find yourself in this situation, here are the steps you should take to resolve the issue:
Stay Calm and Document: Take a deep breath and remain calm. Before doing anything else, document the state of the room. Take photos or videos of the areas that are unclean or show evidence of inadequate cleaning. This documentation will be helpful if you need to escalate the issue later.
Contact Front Desk Immediately: Don't wait to address the problem. Call or visit the front desk immediately and politely inform them about the cleanliness issue in your room. Explain the specific problems you have noticed and ask for a resolution.
Request Room Change: If the cleanliness issue is severe or if the hotel is not able to address it promptly, ask for a room change. Most hotels will try to accommodate your request and move you to a clean and suitable room.
Clarify Your Expectations: Make sure to communicate your expectations clearly to the hotel staff. If the room is not up to the standard you were promised during booking, let them know.
Give Them Time to Fix It: If you prefer to stay in the same room or if a room change is not possible due to availability, give the hotel staff some time to clean the room properly. They should prioritize cleaning your room promptly.
Ask for Compensation: Depending on the severity of the cleanliness issue and the hotel's policy, you may be entitled to some form of compensation. This could include a discount on your stay, complimentary meals, or other amenities. Politely inquire about compensation if you believe it is appropriate.
Follow Up: If the issue is not resolved to your satisfaction, consider following up with the hotel management after your stay. You can do this through a written letter or an email, explaining the situation and expressing your concerns. Many hotels value guest feedback and will take steps to improve their services.
Contact Booking Platform or Travel Agent: If you booked your stay through a third-party platform or travel agent, you can also reach out to them and inform them about the cleanliness issue. They may be able to assist you in resolving the matter or provide further guidance.
Remember, hotel staff are generally committed to ensuring their guests have a pleasant stay, and most issues can be resolved quickly with open communication. Stay polite and respectful during the process, and the hotel staff will likely do their best to address your concerns.